Heat network metering and billing agents

Companies that read heat meters and bill residents or tenants on behalf of whoever supplies the heat. Ofgem has regulated heat networks since 27 January 2026, and billing is where most customer complaints start.

A billing agent works for the heat supplier: usually a landlord, housing association, developer or ESCO. Choosing one is a long contract, so read how to choose a heat network billing agent and the metering and billing rules first. Listed alphabetically. Nobody pays to be listed.

Data Energy
Unconfirmed
Bishop's Stortford · UK-wide
Heat network metering, billing, resident support and compliance advice for managing agents and building owners
- Meter reading & data
- Billing & collection
- Pay as you go
- Resident support
Evinox Residential
Unconfirmed
Leatherhead · UK-wide
Metering, credit billing and PaySmart prepayment for residents on communal and district heating schemes
- Meter supply & installation
- Meter reading & data
- Billing & collection
- Pay as you go
Ginger Energy
Unconfirmed
Birmingham · London, West Midlands, North West
Outsourced heat network billing, customer service, meter management and maintenance for building owners and managers
- Meter supply & installation
- Meter reading & data
- Billing & collection
- Resident support
Insite Energy
Unconfirmed
Peterborough · London
Heat network metering, billing, pay-as-you-go and resident account management for housing providers and property managers
- Meter supply & installation
- Meter reading & data
- Billing & collection
- Pay as you go
ista
Unconfirmed
Duxford · UK-wide
Heat meters, data collection, heat billing and SmartPay prepayment for communal heating in UK residential buildings
- Meter supply & installation
- Meter reading & data
- Billing & collection
- Pay as you go
Switch2 Energy
Unconfirmed
Shipley · Yorkshire & the Humber, West Midlands, North East, North West, London
Metering, billing and operations specialist for heat networks, mainly serving social and private landlords.
- Meter supply & installation
- Meter reading & data
- Billing & collection
- Pay as you go
Sycous
Unconfirmed
Leeds · London
Heat network meters, data collection, pay-as-you-go, resident billing and Mabdeck billing software for communal and district networks
- Meter supply & installation
- Meter reading & data
- Billing & collection
- Pay as you go
Vital Energi
Unconfirmed
Blackburn · North West, Yorkshire & the Humber, East Midlands, West Midlands, London, South West, North East, East of England
Designs, builds, funds and operates heat networks, including Leeds PIPES, and is a delivery partner in Plymouth and Westminster.
- Meter supply & installation
- Meter reading & data
- Billing & collection
- Pay as you go
Welcome Energy
Unconfirmed
Wallington · UK-wide
Metering and billing for communal and district heat networks, with AMR, prepayment, collection and tariff setting
- Meter supply & installation
- Meter reading & data
- Billing & collection
- Pay as you go
WilSon Energy
Unconfirmed
Newark · London, South West
HIUs, heat metering, pay-as-you-go and billing bureau services for communal heat networks
- Meter supply & installation
- Meter reading & data
- Billing & collection
- Pay as you go

Heat network metering and billing agents

Metering & billing agents